Data deletion

When you sign in this way, we receive your name and email address from that service, plus the identifier it uses for your account, so we can recognise you next time. We don’t receive your password for that service.

When a store connects one of these channels, we keep which WhatsApp number, Facebook page or Instagram account was connected, and an access token from Meta, stored encrypted, so the store’s AI agent can reply. Messages shoppers send to that channel, and the agent’s replies, are kept with the store’s conversations.

In the app, open Chat setup › Channels and choose Disconnect on the channel. This deletes the stored access token and stops the agent replying there. You can also remove 11xsales.ai from your Facebook account under Settings › Business integrations, which withdraws the access Meta gave us.

To have your account and the data held for it deleted, send a request through the contact form from the email address on your account, and say that you want your data deleted. We’ll confirm we received it and let you know when it’s done.

If you were a shopper who messaged a store, the store decides what happens to that conversation; contact the store first. You can also use the contact form and we’ll pass your request on.